Shipping & Delivery

Shipping & Delivery
We currently operate in the UAE, and ship products to UAE addresses only. We aim to ensure you receive your parcels within 3-5 working days. If you are expe...
Fri, 20 Aug, 2021 at 4:26 PM
How do I track my order status?
You can track your order at any time on website. Simply go to enter your Air Way Bill number and Track...
Tue, 30 Nov, 2021 at 5:56 PM
How do I edit my shipping address?
Step 1: Go to My Account. Step 2: Go to the Settings page and click on Address Book. Step 3: You will then see a list of your shipping address. ...
Mon, 23 Aug, 2021 at 11:24 AM
Where can I receive my order?
When you place an order on, you will be able to choose the shipping address from the addresses in your Address Book. 1.      Home address F...
Mon, 23 Aug, 2021 at 11:24 AM
I cannot track my order on tracking page
If you have the tracking number for your parcel but could not track on the courier tracking page, it could because  your tracking number was not updated by ...
Fri, 20 Aug, 2021 at 4:30 PM
What is the estimated delivery date?
Your order  is within the estimated delivery date of 14 days from the date of purchase. Your order is still in the process of delivery. Please wait for you...
Mon, 23 Aug, 2021 at 11:24 AM
Order is beyond the estimated delivery date
Please recheck your order status at “My Orders” page on the webpage or contact our Global Support Center (GSC) for more details by calling the T...
Fri, 20 Aug, 2021 at 4:31 PM
What should I do if my order says unsuccessful delivery?
Our appointed logistic service provider (LSP)  will try to re-deliver your product . Please keep your telephone  line on for our logistic service provider (...
Mon, 23 Aug, 2021 at 11:25 AM
Effect in shipping delivery during Covid-19
Following the developments related to COVID-19, we would like to inform you that we are working around the clock to ensure that there are minimal delays and...
Mon, 23 Aug, 2021 at 11:25 AM
Is it possible to reduce contact with drivers when they deliver my orders?
Yes.  We’re prioritizing the health, safety, and well-being of our customers and employees by closely following the guidelines as they evolve. Our delivery...
Fri, 20 Aug, 2021 at 4:34 PM

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