1. Buyer can request to return Products purchased through the website Banago.shop (hereinafter referred to as “Platform”) for refund or exchange for the returned Product provided Buyer complies with the terms and conditions of Return and Refund Policy terms herein.
2. Q Lifestyle Limited (“Seller”) reserves the exclusive right, to change, modify and/or amend any of Return and Refund Policy terms at any time. Changes will be effective when posted on the Platform with no other notices issued to you. Therefore, you are deemed to be aware of and bound by any amendments to the terms and conditions upon publication.
3. The return request of any Product purchased must be made within seven (7) days from the date of receipt of the Product.
4. Buyer needs to satisfy one or more of the following conditions before Buyer could request to return the delivered Product:
a) Product delivered is defective as it is unfit for its intended use;
b) Product not fit to be consumed (for consumable product);
c) Product does not comply with description and specification from that advertised or purchased (such as different function, wrong colour, or size);
d) Expired product delivered;
e) Product damaged during transportation process; or
f) Incorrect Product is delivered to Buyer
For any request for product return or refund, products purchased in combo must be returned in combo. No partial product return will be entertained.
5. However, the Seller may reject any return request for either refund or exchange in one the following scenarios:
a) Product defect due to the negligence, mishandling or improper storage by the Buyer;
b) Value of the Product has been significantly reduced to the extent that such Product is not in merchantable condition;
c) Product packaging is damaged or not in original packaging and original condition;
d) Discounted or promotional products which are non-refundable and non-returnable; or
e) Any reasonable grounds to reject the request for refund or exchange, as may be decided by the Seller at its discretion.
6. There is some category of products that are not returnable due to hygiene reason. The list of the products are as follows:
a) Innerwear, lingerie, socks, any intimate wear, etc.;
b) Cosmetics, perfumes, fragrances, home scents and beauty products;
c) Defective products which are covered under the manufacturer's warranty; or
d) Any consumable/perishable products which has been consumed.
7. Please be informed that any request to return Product for refund or exchange due to Buyer’s change of mind before or after delivery, which is not due to any other reason mentioned in Item 4 above, will not be entertained.
8. In the event Seller failed to deliver the Product within fourteen (14) days from the date of purchase without any fault on the part of the Buyer, the Buyer shall be entitled to terminate the Agreement and claim for refund in respect of the undelivered Product. The Seller will process the request and refund whatever amount paid within seven (7) days from the date of receipt of the Request.