Our appointed logistic service provider (LSP)  will try to re-deliver your product . Please keep your telephone  line on for our logistic service provider (LSP)’scall. In the event the first delivery attempt failed, LSP will make two (2) attempts to re-deliver your purchased product(s) before the product(s) will be returned to us.  Refund will be initiated according to refund policy of Banago for product(s) where full payment has been collected, but the product(s) has been sent back to us. 


You can make a new order in the event you insist on the same product(s).. To avoid any mistake, Please check the shipping address and phone number again before placing an order. Please be reminded that  the address and phone number cannot be changed after the order is placed.