If you have the tracking number for your parcel but could not track on the courier tracking page, it could because  your tracking number was not updated by our delivery partner which will take approximately  (1-2) working days to be updated in our system.

If you do not have any tracking number, it may be because your parcel has not been shipped yet. Please wait for (1-2) working days for your purchased product(s) to be packed and shipped.

If the information is still unavailable after (1-2) working days, please  contact our Global Support Center (GSC) at email address below.