1. Buyer can request to return Products purchased through the website Banago.shop (hereinafter referred to as “Platform”) for refund or exchange for the returned Product provided Buyer complies with the terms and conditions of Return and Refund Policy terms herein.
2. Banago Portal LLC (“Seller”) reserves the exclusive right, to change, modify and/or amend any of Return and Refund Policy terms at any time. Changes will be effective when posted on the Platform with no other notices issued to you. Therefore, you are deemed to be aware of and bound by any amendments to the terms and conditions upon publication.
3. Buyer can cancel their order within 12 hours. Refunds will be made back to the payment solution used initially by the Buyer. Please allow for up to 45 days for the refund transfer to be completed.
4. We accept returns within 14 days of receipt of products, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping and Handling fees are non-refundable.
5. Buyer needs to satisfy one or more of the following conditions before Buyer could request to return the delivered Product:
a) Product delivered is defective as it is unfit for its intended use;
b) Product not fit to be consumed (for consumable product);
c) Product does not comply with description and specification from that advertised or purchased (such as different function, wrong colour, or size);
d) Expired product delivered;
e) Product damaged during transportation process; or
f) Incorrect Product is delivered to Buyer
For any request for product return or refund, products purchased in combo must be returned in combo. No partial product return will be entertained.
6. However, the Seller may reject any return request for either refund or exchange in one the following scenarios:
a) Product defect due to the negligence, mishandling or improper storage by the Buyer;
b) Value of the Product has been significantly reduced to the extent that such Product is not in merchantable condition;
c) Product packaging is damaged or not in original packaging and original condition;
d) Discounted or promotional products which are non-refundable and non-returnable; or
e) Any reasonable grounds to reject the request for refund or exchange, as may be decided by the Seller at its discretion.
7. There is some category of products that are not returnable due to hygiene reason. The list of the products are as follows:
a) Innerwear, lingerie, socks, any intimate wear, etc.;
b) Cosmetics, perfumes, fragrances, home scents and beauty products;
c) Defective products which are covered under the manufacturer's warranty; or
d) Any consumable/perishable products which has been consumed.
8. For products that are expressly stated to be under “For No Refund and No Cancellation” policy, no refund and no cancellation will be entertained.
9. Please be informed that any request to return Product for refund or exchange due to Buyer’s change of mind before or after delivery, which is not due to any other reason mentioned in Item 4 above, will not be entertained.
10. In the event Seller failed to deliver the Product within fourteen (14) days from the date of purchase without any fault on the part of the Buyer, the Buyer shall be entitled to terminate the Agreement and claim for refund in respect of the undelivered Product. The Seller will process the request and refund whatever amount paid within seven (7) days from the date of receipt of the Request.